Kindly e-mail us at info@pennyluckpaperie.com and we'll follow up with you within (1) business day. Please note that we operate Monday through Friday from 10:00am EST through 5:00pm EST.
On a case by case basis, we accept custom design projects. Please reach out to us with as many details as possible about what you have in mind and we'll let you know whether or not we think we can help. You can also learn more about our custom design offerings at pennyluckpaperie.com/custom.
We do! But we do not, however, sell printable personalized stationery. We have another shop that is dedicated solely to printables for special occasions. You can find our sister shop here: etsy.com/shop/pennyluckprintables
Sorry about that! We tried to cover it all - but if we missed something, please feel free to email us at info@pennyluckpaperie.com and we will respond within (1) business day. Please note that we operate Monday through Friday from 10:00am EST through 5:00pm EST.
Production time is typically 2-4 business days (M-F). This does not include shipping. Shipping times vary based on your location. All orders are shipped via USPS and take between 1-4 business days (M-F). This does not include the production time.
Absolutely! We’ll be happy to share a proof of your order before moving forward with printing. Just make make this selection prior to adding your item to your cart. Proofs are sent to the e-mail provided with your order for review. Please note that because proofs will require approval on your end that they may add to the total production time for your order.
All monitors and devices display color differently. While we do our very best to display colors accurately, the colors you see on your screen may have a slight variation once printed.
No, we do not print our logo on the backs of notecards. We do, however, include our brand seal on the clear sleeves and display boxes that we use to package your stationery.
Notecard sets of 10 are packaged in a flap closure cello sleeve. Sets of 20 or more are packaged in a clear plastic display box. All sets are finished with our signature grey grosgrain ribbon and brand seal, before they are neatly packaged and shipped to you.
Should you discover an error on your proof, we are happy to offer revisions until it's perfect. In the event that you change your mind about your ink color and/or envelope selection after seeing a proof, we are happy to offer (1) complimentary revision to the design.
We politely decline any additional requests for edits to designs beyond the customization selections made available for each product. Thank you in advance for your understanding.
Should you realize you’ve accidentally provided the wrong shipping address, please reach out to us as soon as possible so that we can make updates prior to shipping. Please note that we do not verify shipping addresses for accuracy and use them exactly as they appear on the order.
Shipping times vary based on your location. All orders are shipped via USPS from the NYC Metro Area and take between 1-3 business days (M-F). This does not include the production time. Please see the Production & Proofs tab within the FAQs page for current production times.
Because of the handcrafted and personalized nature of our stationery, we do not accept returns or exchanges. If an error has been made on our end, or if your item arrives damaged from shipping, please reach out to us directly and we will gladly resolve the issue for you.
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Take 10% off your first order, and stay in the loop on promotions and new product launches. Pinky promise not to wear out our welcome in your inbox!
